Get reimbursed for your contacts

If you weren’t able to locate your insurance benefits here, you’ll pay for your contacts up front, then submit a reimbursement form and your itemized receipt to your insurance provider to get some or all of that money back (depending on your insurance benefit). They’ll review it and send your reimbursement directly to you.

Start by gathering your order details and insurance information. Then fill out a reimbursement form. Attach your itemized receipt and any other required documents, and submit your claim directly to your insurance provider for review.

You’ll want to have these on hand:

• An itemized receipt from your order (not just an order confirmation)
• Your insurance member ID and group number
• Your current prescription information
• Our reimbursement form or your insurance provider’s out-of-network claim form 

It depends on your insurance provider, but most process out-of-network claims within 4–6 weeks. Submitting a complete claim with all the right documents the first time is the best way to keep things moving.

A few things help avoid reimbursement delays:

• Make sure your reimbursement form is fully filled out
• Double-check your member ID before submitting
• Attach an itemized receipt instead of just an order confirmation
• Wait until your order has shipped before you submit
• If you’re ever unsure what your plan requires, a quick call to your insurance provider can save you a resubmission